Join our team
At Candlelight Cabinetry, we’re passionate about creating beautiful, high-quality cabinetry that transforms spaces and enhances everyday living. We believe that our success is driven by the dedication and craftsmanship of our team. If you’re seeking an innovative workplace with a collaborative culture, you’ve come to the right place.
We are growing and hiring for positions at our Lockport, NY location. Full-time employees enjoy benefits such as health care, 401K contributions, overtime opportunities, PTO, and more. Check out our open jobs below.
We are an Equal Opportunity Employer.
Manufacturing & Office Positions Available
Job Type: Full-time
Salary Range: $80,000.00 – $85,000.00 per year
Job Description:
We are seeking an experienced and motivated Customer Relations Manager to oversee and enhance the relationships with our valued dealers. Working in the cabinet manufacturing industry, this role ensures seamless communication and support between our company and its dealer network, driving satisfaction, loyalty, and business growth. Key Responsibilities:
1. Team Management:
- Build a strong and effective Customer Relations Team to support our dealer network
- Develop and train employees on products and processes
- Manage and develop metrics to measure team performance and individual performance
- Improve processes within the team to build a continuous improvement culture
2. Dealer Relationship Management:
- Build and maintain strong relationships with dealers, acting as their primary point of contact for all inquiries, feedback, and support.
- Resolve escalations promptly and ensure customer satisfaction.
3. Communication & Coordination:
- Facilitate clear communication between the company and dealers regarding products, lead times, pricing, and promotions.
- Collaborate with internal departments (e.g., production, logistics, and sales, product management) to deliver on dealer needs.
4. Performance Monitoring:
- Monitor dealer satisfaction and identify areas for improvement.
- Analyze dealer performance metrics to recommend tailored strategies for growth.
5. Training & Support:
- Provide product and sales training to dealers, ensuring they have the knowledge and resources to represent the company effectively.
- Host dealer meetings or events to strengthen partnerships and share company updates.
6. Market & Industry Insight:
- Stay informed on market trends and competitors to provide insights to dealers and the company’s leadership.
- Assist in identifying opportunities to expand the dealer network.
Qualifications:
- Proven experience in customer relations, account management, or a similar role, preferably in manufacturing or sales.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to analyze performance data and develop actionable strategies.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Ability to effectively lead a team
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Relocate:
- Lockport, NY 14094: Relocate before starting work (Required)
Work Location:
- In person
Job Type: Full-time
Salary Range: $42,000.00 – $48,000.00 per year
Job Description:
As a Customer Relations Specialist, you will be the first point of contact for our customers, providing excellent support through various channels. Your role will involve addressing inquiries, resolving issues efficiently, supporting our outside market experience team and ensuring a positive experience for every customer interaction.
Responsibilities include, but are not limited to:
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate information about our products/services and troubleshoot customer issues.
- Process orders, returns, and exchanges while ensuring compliance with company policies.
- Maintain detailed and accurate customer records in the system.
- Collaborate with internal teams to resolve escalated issues and improve customer experience.
- Identify customer pain points and provide feedback to improve products and processes.
- Uphold company values by delivering exceptional service and fostering positive customer relationships.
- Other duties as assigned to support the goals of the customer service department
Skills:
- Experience: Previous customer service experience preferred.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to handle customer concerns with patience and efficiency.
- Tech-Savvy: Comfortable using customer service software, and multiple communication platforms.
- Team Player: Works well independently and within a team environment.
- Adaptability: Ability to multitask and adjust to evolving processes and procedures.
- Empathy & Patience: A customer-first mindset to ensure a high-quality experience.
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Relocate:
- Lockport, NY 14094: Relocate before starting work (Required)
Work Location:
- In person
Job Type: Full-time
Pay: $17.00 – $18.00 per hour
Job Description:
We are seeking motivated and skilled Woodworking Laborers to join our team. The ideal candidates will have a passion for woodworking and an eye for detail. As a Woodworking Laborer, you will be responsible for assisting in the production of custom cabinets, ensuring they meet our high standards of quality and craftsmanship.
Duties:
- Use hand tools and power tools to perform tasks as assigned.
- Assist in fabricating, assembling, and disassembling structures or equipment
- Maintain a clean and organized work environment
- Follow safety guidelines and protocols at all times
Skills:
- Proficiency in using hand tools and power tools
- Mechanical knowledge to operate machinery effectively
- Ability to assemble, work with your hands
- Prior experience in a factory setting is beneficial
This role requires individuals who are proactive, detail-oriented, and able to work effectively in a team environment. If you are looking for an opportunity to contribute to a fast paced work environment and possess the required skills, we encourage you to apply.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 4×10
Ability to Relocate:
- Lockport, NY 14094: Relocate before starting work (Required)
Work Location:
- In person
Job Type: Full-time
Pay: $16.00 – $18.00 per hour
Job Description:
General laborers assist in crafting quality cabinets from raw wood to completion. Ideal candidates have woodworking experience or familiarity with power tools like sanders, drills, CNC machines, staplers, presses, and spray guns.
Responsibilities include, but are not limited to:
- Work at a pace that will keep up with production flow.
- Use power tools or other equipment necessary for the specific position.
- Able to work the schedule with good attendance.
- Possess a good attitude and be a team player.
- Able to stand/walk throughout a 10-hour shift.
- Some positions will require lifting/moving 10-50 lbs throughout the shift.
- Other duties as assigned to support the goals of the company.
Skills:
- Experience: Woodworking experience preferred.
- Communication: Strong verbal communication skills.
- Team Player: Works well independently and within a team environment.
- Adaptability: Ability to multitask and adjust to evolving processes and procedures.
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Relocate:
- Lockport, NY 14094: Relocate before starting work (Required)
Work Location:
- In person
Job Type: Full-time
Salary Range: $55,000.00 – $60,000.00 per year
Job Description:
The Purchasing Specialist is responsible for managing the procurement process to ensure the timely acquisition of goods and services necessary for the organization’s operations. This role involves sourcing suppliers, negotiating contracts, and maintaining relationships to achieve cost-effective purchasing outcomes.
Responsibilities include, but are not limited to:
Sourcing and Vendor Management:
- Identify potential suppliers through research and networking.
- Evaluate suppliers based on factors such as price, quality, delivery time, and reliability.
- Negotiate contracts, terms, and pricing with vendors to secure favorable agreements.
- Maintain relationships with suppliers to ensure consistent quality and service.
Procurement Process Management:
- Coordinate purchasing activities across departments to meet operational needs.
- Develop and implement procurement strategies to optimize cost savings and efficiency.
- Monitor inventory levels and reorder points to prevent stockouts and minimize excess inventory.
- Track and report key performance indicators related to procurement activities.
Compliance and Documentation:
- Ensure compliance with company policies, industry regulations, and legal requirements.
- Maintain accurate records of purchasing transactions, contracts, and supplier information.
- Review and approve purchase orders, invoices, and other procurement documents.
- Conduct periodic audits to verify adherence to procurement policies and procedures.
Continuous Improvement:
- Identify opportunities for process improvements and cost savings in the procurement process.
- Implement best practices and innovative solutions to enhance efficiency and effectiveness.
- Stay informed about market trends, industry developments, and new procurement technologies.
Qualifications:
- Bachelor’s degree in business administration, supply chain management, or related field.
- Proven 3-5 years’ experience in procurement and purchasing.
- Strong negotiation skills and ability to build rapport with suppliers.
- Excellent analytical and problem-solving abilities.
- Proficiency in using procurement software and Microsoft Office suite.
- Knowledge of procurement regulations, contract law, and ethical standards.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Effective communication and interpersonal skills.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Lockport, NY 14094: Relocate before starting work (Required)
Work Location:
- In person
